Return & Refund Policy

24-hour return period

Eligible claims must be made within 24 hours of delivery. After that, normal returns are not accepted, although manufacturer warranty or service may apply separately.

Change of mind

The package must remain unopened and unused, and the customer must refuse or return it at delivery. The customer is responsible for the delivery charge. If prepaid online, the full product price may be refunded; delivery is non-refundable. No exchange is offered.

Damage, defect, wrong or incomplete item

Notify us within 24 hours with reasonable proof. For delivered orders, provide a full unboxing video showing the sealed package, label, condition, product, and included parts where applicable. If a seller fault is confirmed, the appropriate refund, replacement, repair, or other remedy will be arranged and the customer should not bear reasonable return-delivery cost.

Condition and exclusions

Approved returns should remain in received condition with packaging, accessories, and parts. Used, installed, altered, repaired, customer-damaged, incomplete, or insufficiently evidenced items may be rejected. Toilet and sanitary items are non-returnable and non-refundable once accepted, except for a qualifying seller fault or wrong product reported within 24 hours.

Refunds and warranty

Approved refunds use an appropriate verified method; payment-provider processing may take additional time. A manufacturer warranty claim is not an automatic refund.